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Open the 11bolabumi Privacy Policy

Your account data, DANA, OVO, GoPay and QRIS wallet references, and lobby activity such as Andar Bahar or Bonanza Gold are covered by this Privacy Policy before you…

DANA OVO GoPay QRISProfile > Security path09:00-23:00 WIB supportLocal-law access
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11bolabumi Open the 11bolabumi Privacy Policy
HELP CHANNELS

Check Privacy Help Channels

Privacy help should be easy to reach before you open an account and after you start using the wallet.

Live chat Use live chat from Account > Help > Privacy between 09:00 and 23:00 WIB. We ask for your account name and request type, then move sensitive checks away from public chat.
Email request Email [email protected] when you need a copy, correction, or deletion request recorded. Include your account name, registered phone number, and the payment rail involved, such as DANA or QRIS.
WhatsApp ticket check WhatsApp support can confirm whether a privacy ticket is open, but we will not ask for passwords or OTP codes there. For account changes, we send you back to the secured account page.
HANDLING STEPS

Browse Our Data Handling Steps

Your data flow starts when you create an account, continues when you verify details, and updates when you use the wallet or enter a game room.

Account data

We collect the details needed to create and protect your account: name used at registration, phone number, login device, IP region, verification status, and activity records tied to slots, Sportsbook, and live tables.

Payment references

For DANA, OVO, GoPay, and QRIS, we record transaction reference numbers, time stamps, amount status, and wallet names when needed for matching. We do not ask you to send wallet PINs or OTP codes.

Cookie controls

Cookies keep your session active and help us spot repeated failed logins. You can clear them from Chrome through Settings > Privacy and security > Clear browsing data, then sign in again.

Device sessions

Use Profile > Security > Active Sessions to check devices that are still logged in. If you see a phone or browser you do not recognise, end the session and contact us.

Retention period

We keep records while your account is active and for a reasonable period after closure when transaction matching, dispute handling, or legal obligations require it. Older logs are reduced when they are no longer needed.

Your requests

Ask us to correct, copy, restrict, or delete eligible data through the privacy ticket path. We may verify your identity first so another person cannot change your account details.

Discover Privacy Answers Before You Join

These questions focus on how our Privacy Policy works in real account situations: opening an account, using DANA, OVO, GoPay or QRIS, clearing cookies, checking device access, and asking for changes. If your question involves account eligibility, remember that access depends on local law and is available only where local law permits. For anything personal, use the secure support paths above instead of sending sensitive data in open messages.

We collect registration details, contact number, login device data, IP region, verification status, and activity records from areas such as Bonanza Gold or Sportsbook. We use that data to run your account and handle safety checks.

For DANA, OVO, GoPay, and QRIS, we keep reference numbers, wallet names when required for matching, time stamps, and transaction status. We never need your wallet PIN or OTP code to process a privacy request.

We use cookies to keep you signed in, remember language choices, and identify repeated failed login attempts. You can clear them in your browser settings, but you may need to sign in again afterward.

Yes. Open Account > Help > Privacy or email [email protected] with your account name and registered phone number. We check identity first, then tell you what can be corrected, copied, restricted, or deleted.

We share only what is needed to match transactions, handle fraud checks, or respond to lawful requests. Payment providers such as DANA, OVO, GoPay, and QRIS may also apply their own privacy terms.

Access and eligibility depend on local law and are available only where local law permits. If your location changes, we may check your region data before allowing account features to continue.

Use live chat from 09:00 to 23:00 WIB, send email to [email protected], or confirm ticket status through WhatsApp. Do not share passwords, wallet PINs, or OTP codes in any channel.

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